Please note that our office will be closed from 12.30pm on Tuesday 24 December until 8.30am on Thursday 2 January 2020.
If you have an emergency repair during this period, please call the out of hours phone number: 07900 916874, and you will be directed to one of our emergency contractors. You should only use this number to report a genuine emergency repair:
- serious flooding
- total electrical failure
- loss of mains water
- property no longer secure and/or water tight
- a health and safety risk
- no heating / hot water (between 1 Oct – 31 March).
Please note, you may be recharged if you call out a contractor and it is found not to be a genuine emergency.
If you smell gas, this should be reported immediately to the National Gas Emergency Service on 0800 111 999.
Non-emergency repairs over this period may be reported by email to firstname.lastname@example.org or via our web site www.buckshousing.co.uk and staff will attend to these once the office has reopened.
If you are away over Christmas / New Year, please remember to leave your heating on low in case of a drop in temperature and the risk of frozen or burst pipes.