Updated 12 November 2020
As we enter another lockdown, we thought we should recap on the services Bucks Housing is continuing to provide at the current time. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.
Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (firstname.lastname@example.org) to contact us.
All non-urgent home visits remain suspended but please call us if you need urgent advice or assistance with any issue.
Our Repairs & Maintenance Service
As you will be aware, throughout the pandemic, we have been following the Government’s health and safety advice and, since 26 May, we have been operating a full repairs and maintenance service. Updated Government advice is that we can continue to provide a full repairs service if residents feel happy for us to do so.
As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating or shielding. If this is the case, please call us to log your repair and to tell us when it will be safe for us to arrange to visit. We can then make a note to check back with you nearer the time. Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.
Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.
All of all our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak. This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves. In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus and you have an urgent or emergency repair which needs to be attended to. As always, our maintenance contractors will arrange a convenient date with you for them to visit and will, on the day, notify you in advance what time they will be arriving.
We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working. If our contractor does not feel the repair can be carried out safely, they will leave the property. For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.
Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives. Should you have any concerns at all, please do not hesitate to contact us for advice. You can contact us in the usual ways – by telephone (01494 480340) or via email (email@example.com).
We understand what a difficult time this is for our residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.
Older and vulnerable residents
Using information provided by residents themselves, we have identified those residents who we thought may appreciate a telephone call from staff and we have made contact accordingly – just to check how people are coping and to see whether there is any support we’re able to provide or arrange.
If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.
We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .