News

Results are in from our Residents’ Survey

Towards the end of last year we asked an independent market research company, Acuity, to undertake a Residents Satisfaction Survey on our behalf. 158 tenants took part (a 34% response rate), either by completing an on-line form or via a postal survey.

We were delighted to hear that:

  • 89% of tenants are happy with the overall services they receive
  • 95% of tenants feel safe and secure in their home
  • 96% feel our staff are friendly and approachable
  • 85% are satisfied with the overall customer experience
  • 83% are satisfied with the quality of their home
  • 83% are satisfied with the repairs and maintenance service
  • 89% are happy with the value for money of the rent
  • 89% feel they are kept informed by the Association.

Of course, not all tenants responded so positively and many made comments about how the services we provide could be improved.  Many of these comments concerned our repairs and maintenance service and customer service / customer communication.  We are working through this information currently and considering how best we can improve these areas.

A summary of the findings will be sent to all tenants and a copy is available to download below.

Results are in from our Residents’ Survey 2020-02-28T17:38:00+00:00

Next Residents’ Panel meeting

Our next Residents’ Panel meeting is at 10.30am on Thursday 20 February 2020 at our Stokenchurch office – Unit 4, Stokenchurch Business Park, Ibstone Road, Stokenchurch, HP14 3FE.

Amongst other items, we will be discussing the findings from our recent Residents’ Satisfaction Survey and our most recent performance figures.

All residents are welcome to attend Panel meetings. Please do let us know if you are interested to attend and we will send you more details.

For further information, please contact 01494 480340 or info@bucksha.co.uk

Next Residents’ Panel meeting 2020-02-28T17:12:04+00:00

Our Christmas & New Year opening times

Please note that our office will be closed from 12.30pm on Tuesday 24 December until 8.30am on Thursday 2 January 2020.

If you have an emergency repair during this period, please call the out of hours phone number: 07900 916874, and you will be directed to one of our emergency contractors.  You should only use this number to report a genuine emergency repair:

  • serious flooding
  • total electrical failure
  • loss of mains water
  • property no longer secure and/or water tight
  • a health and safety risk
  • no heating / hot water (between 1 Oct – 31 March).

Please note, you may be recharged if you call out a contractor and it is found not to be a genuine emergency.

If you smell gas, this should be reported immediately to the National Gas Emergency Service on 0800 111 999.

Non-emergency repairs over this period may be reported by email to maintenance@bucksha.co.uk or via our web site www.buckshousing.co.uk and staff will attend to these once the office has reopened.

If you are away over Christmas / New Year, please remember to leave your heating on low in case of a drop in temperature and the risk of frozen or burst pipes.

Our Christmas & New Year opening times 2019-12-03T15:48:57+00:00

We are recruiting new board members

Would you like to be at the centre of how Bucks Housing is run and its plans for the future?  Can you commit to attending six meetings a year, at our offices in Stokenchurch?  If so, why not apply to join our Board as a voluntary board member?

We will give you a proper induction, regular training opportunities and ongoing support so that you’re best placed to make the most effective contribution and so that you can get the most out of the experience too.  There is no payment for this voluntary role, but we do pay your reasonable expenses.

If you’re interested, please contact Helen Green on 01494 480340 or helen@bucksha.co.uk and we’ll send you further details.  If you would like to speak to someone about what is involved in the role, we can also put you in touch with Ruth Samuel who is a current tenant member on our Board.

The closing date for applications is Wednesday 4 December and we are proposing to interview candidates on Thursday 12 December.

We are recruiting new board members 2019-11-21T08:47:54+00:00

Celebrating 75 years!

We were delighted to be joined, on Friday 30th August, by approximately 50 residents, board members, contractors and staff to celebrate 75 years since Bucks Housing was founded in 1944.  The afternoon tea party was held at our sheltered housing scheme, St Hugh’s Close, in Stokenchurch.  The sun shone and we enjoyed a glass of fizz, a delicious cream tea, outside games and a raffle.  An impressive £200 was raised which has been split between the St Hugh’s social fund and the local MRI Scanner Appeal.

Thank you to our contractors DW Support Services, M Atherton Electrical and Surab Ltd for generously donating raffle prizes.  A particular thank you to DW Support Services for their support leading up to the event and, most importantly, installing the new fountain.

 

Celebrating 75 years! 2019-12-03T15:36:19+00:00

Looking after our properties

We have appointed Rand Associates to undertake a full Stock Condition Survey during April and May 2019. This survey will look at the condition of our properties, both inside and out, and will also include all communal areas and outside spaces. The survey findings will be used to help us plan for the future and decide how much money we need to set aside for repairs and improvements in the years to come.

You will receive a letter of introduction from Rand Associates and they will telephone you to book in an appointment. Evening and weekend appointments will be available. Please make sure that you provide access for this important survey – it should only take about 30 minutes.

All surveyors will carry a Rand Associates ID badge with a photograph and letter of authority from Bucks Housing. Please do not let the surveyor into your property if you have any concerns over their identity. If you have any questions about this survey, please call our Maintenance Team on 01494 480340.

Looking after our properties 2019-04-30T12:25:38+00:00