We have had several reports from our residents of people coming to the door, saying that they have been sent by Bucks Housing to undertake repairs. In one case, the resident was asked for payment upfront and told that they could reclaim the money back from Bucks Housing. Fortunately, the resident was suspicious and checked with us and we were able to advise that this was not a genuine caller. The matter has been reported to the Police.
Please be aware that we would never ask you to pay money direct to one of our contractors and you should not do this in any circumstance.
All of our staff, contractors and subcontractors carry ID and you should ask to see this if you do not know them personally. If you are unsure, please telephone us on 01494 480340 (and select the Repairs option) to double check before allowing anyone into your home. Genuine contractors will always be happy to wait until you are entirely satisfied that they are who they say they are.
We are also aware that there has been an increase in scams by people taking advantage of the current pandemic, most recently in relation to vaccines.
The following advice has been produced by Action Fraud:
How to protect yourself:
Coronavirus vaccinations will only be available via the National Health Service. You may be contacted by the NHS, your employer, a local GP surgery or pharmacy, to receive your vaccination. Remember, the vaccinations are free of charge and you will not be asked for a payment.
The NHS will never:
- ask for your bank account or card details
- ask for your PIN or banking passwords
- arrive unannounced at your home to administer the vaccine
- ask for documentation to prove your identity, such as a passport or utility bills
If you receive a call you believe to be fraudulent (this includes calls with an automated message asking you to press # to speak to the Customer Services Team for example), hang up immediately. If you are suspicious about an email you have received, forward it to firstname.lastname@example.org. Suspicious text messages should be forwarded to the number 7726, which is free of charge.
If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk.