We believe that meaningful resident consultation and involvement in decision-making makes a positive impact on the quality of services we provide and helps to ensure that those services are appropriate to residents’ needs and aspirations.
We are committed to involving residents in the way their homes are managed and maintained and to consulting residents on matters affecting them. We provide a range of ways that residents can be involved:
A seat on our Board of Management is reserved for one of our tenants. Any tenant is able to apply when a vacancy occurs.
Our Residents Panel meets quarterly and monitors the Association’s service delivery and performance. The Panel acts as a sounding board for policies and procedures as they affect residents. Members of the Panel also oversee the administration of the Tenants Welfare Fund on an anonymous basis.
We recognise that some residents may want to be actively involved but may not wish to, or are unable to, attend meetings. Our ‘Virtual Panel’ enables residents to comment on proposals or on the content and style of draft customer documents.
We encourage and support residents associations for particular schemes, provided they are properly constituted.