Paying your rent
Your rent and service charges
Your rent pays for the housing management and repairs services we provide. The amount of rent you pay depends on the type of tenancy you hold.
We review the majority of our rents each year in April. Rent increases are worked out according to strict guidance, using a formula set by the Government.
You may also have to pay a service charge for any services provided by BHA, such as cleaning communal areas or gardening. All service charges are based on cost and we consult residents on the services provided.
We send out a Rent Statement every three months. If you require a copy of your Rent Statement at another time, please contact the office.
We aim to make it as easy as possible for you to pay your rent or service charges. Click here for an explanation of the ways in which you can pay.
Difficulties Paying Your Rent
Your rent and service charges must be paid regularly and in advance. This is a condition of your tenancy.
If you are having difficulty paying your rent, please contact us immediately. It is important to seek help quickly to avoid debt piling up. If you miss a payment and we have not heard from you, we will contact you. If you cannot clear the arrears immediately, we can make an agreement with you to pay in instalments.
We will always try to help you, but if you don’t stick to an agreed payment plan or your arrears continue to increase, we will start legal action to have you removed (evicted) from your home. We cannot evict you without a court order.
Other sources of help and support
There are a number of sources of information and support available:
Use an independent benefit calculator, such as entitledto to find out:
- what benefits you could get, including whether you are entitled to housing benefit or universal credit
- how to claim
- how your benefits will be affected if you start work.
You will need to have to hand accurate information about your:
- income, including your partner’s (from payslips, for example)
- existing benefits and pensions (including anyone living with you)
- outgoings (such as rent, mortgage, childcare payments)
- council tax bill.
Tenant Welfare Fund
We operate a Tenant Welfare Fund to provide a little extra help to customers experiencing financial difficulties. Tenants are able to apply for a one-off grant of up to £250 to purchase essential items. Recent examples have included help towards a cooker, a fridge/freezer and replacement carpets. To be eligible tenants must be able to provide clear evidence of financial hardship.
We have an arrangement with Central Aid in High Wycombe, whereby our tenants can obtain free second hand furniture, up to an agreed value. We are exploring setting up a similar arrangement with a furniture project in Slough.
For more information on either of these initiatives, please contact firstname.lastname@example.org or give us a call.
Former Bucks Housing tenants
As a Bucks Housing tenant you signed a tenancy agreement and agreed to pay your rent and any service charges regularly.
If you have left your Bucks Housing property, but still owe us money (e.g. for rent or service charge arrears, court costs or a rechargeable repair), you will need to repay this.
Please contact us to arrange payment. We will accept payment by regular instalments.