If you want to report a repair please ring 01494 480340 and ask for the Maintenance Department. Our telephones are manned between 8.30 am and 4.15 pm (3.45pm on Friday).
If you have an emergency repair, and our office is closed, please telephone 07900 916874 and you will be directed to our emergency contractor.
If you have any difficulties, please contact our normal office number 01494 480340 and you will be given instructions what to do next.
This process should only be used if you have an emergency outside office hours and there is a danger to your health or wellbeing and/or there is a risk of serious damage to the property.
Genuine emergencies will include:-
• serious flooding (where a bowl cannot be used for the drip)
• total electrical failure
• loss of mains water
• property no longer secure and/or water tight
• no heating / hot water during winter months (1 Oct – 31 March)
or a health and safety risk.
If you suspect a gas leak, please ring the National Gas Emergency Service immediately on 0800 111 999.