What do we mean by Anti-social Behaviour (ASB)?
We believe that everyone has the right to live in a safe environment that allows them to enjoy their home and community. We recognise the impact that anti-social behaviour may have on our residents’ lives.
We are talking here about anything that unreasonably interferes with your normal use and enjoyment of your home. It may be caused intentionally or unintentionally.
Examples of ASB include (but are not limited to):
- persistent noise nuisance e.g. loud music, persistent shouting, excessive volume from TV or radio, animal noise
- inconsiderate behaviour such as dog fouling, littering, fly-tipping, obstructive parking or car repairs
- vandalism, graffiti and damage to property
- intimidation and harassment
- hate behaviour that targets members of identified groups because of their perceived differences
- aggressive and threatening language or behaviour
- actual violence against people
- using a Bucks Housing property for unlawful or illegal activity e.g. prostitution or drug use or dealing
What is not ASB?
Examples of issues which may upset or disturb people, but which will not be classified as ASB include (but are not limited to):
- babies crying
- children playing (including balls games)
- cooking smells
- doors and drawers being shut
- dishwashers, hoovers, tumble dryers, washing machines and or other household appliances making noise, unless at an unreasonable time
- loud talking or laughing
- one-off or isolated incidents e.g. a party or a disagreement
- people carrying out DIY jobs, unless at an unreasonable time.
If you’re experiencing difficulties with your neighbour (e.g. over noise, parking or littering), you should firstly speak to them to try and resolve the issue. They may not have realised that they were causing a problem. It is our experience that many situations can be resolved between neighbours with a degree of compromise and understanding.
If the issues continue, then you should contact the Housing Management team on 01494 480340 to discuss the matter. We will provide advice on how best to proceed. This advice could include steps you can take (e.g. contacting your local authority noise nuisance team) or things we could do to assist you (e.g. arranging mediation).
If the issues are of a more serious nature, please contact us and we will consider the most appropriate action. Anti-social behaviour is a breach of the tenancy agreement which means in extreme cases, with sufficient evidence, we can take legal action against the offender.
Criminal offences, such as vandalism, drug dealing or hate crime, should always be reported to the police.
Bucks Housing Policy
Our approach to ASB is based on the principles of prevention, support, intervention and enforcement. We undertake to take a measured, reasonable and proportionate approach, based on the evidence available.
You can download a copy of our Anti-social Behaviour Policy here.