Bank Holiday Closures

Please note, in addition to our normal weekend closures, our staff will not be working on the following dates:

  • Early May Bank Holiday – Monday 2 May 2022
  • Spring Bank Holiday – Thursday 2 June 2022
  • Platinum Jubilee Bank Holiday – Friday 3 June 2022
  • Summer Bank Holiday – Monday 29 August 2022

If you have an emergency repair, and our office is closed, you should still telephone the main office number 01494 480340.  You will be asked to select option 1 for heating or hot water repairs, or option 2 for any other emergency repair, and your call will be diverted to an emergency contractor.

This process should only be used if you have an emergency repair outside office hours and there is a danger to your health or wellbeing and/or there is a risk of serious damage to the property.  Please note you may be recharged if you call out a contractor on an emergency without good cause.

Genuine emergencies will include:

  • serious flooding / leaks (where a bowl cannot be used for the drip)
  • total electrical failure
  • loss of mains water
  • property no longer secure and / or water-tight
  • no heating and/or hot water
  • blocked toilet waste pipe (if the only toilet in the property)
  • attending to broken glazing (if the security of the property is compromised)
  • other health and safety risk.

The emergency service is a ‘make safe’ service, unless the contractor is able to resolve the fault there and then.

If you suspect a gas leak, please ring the National Gas Emergency Service immediately on 0800 111 999, open doors and windows and leave the property.

For all other matters, please phone the office on 01494 480340, during normal office hours.

2022-06-06T10:27:44+01:00April 28th, 2022|

New money guidance from the Money and Pensions Service

The Money and Pensions Service (MaPS) has launched new guidance to help people manage changes to the cost of living. The focus is on people who have not yet missed payments on their bills or credit commitments, but who are at serious risk of doing so.

The guidance on its MoneyHelper website helps people manage their money in uncertain times. These resources and tools are aimed at people who:

Managing your money in uncertain times | MoneyHelper

2022-04-05T16:31:24+01:00April 5th, 2022|

Homes for Ukraine

We have all been horrified by the Russian invasion, and the plight of the Ukrainian refugees, and many of us have been wondering what we can do to help.

You may have heard that the Government has launched the Homes for Ukraine Scheme to enable people living in the UK to host Ukrainian individuals or families for six months.

The scheme is open to people living in social rented housing and to shared owners.  If you have space in your home and are thinking of registering to host someone through the scheme, please contact our Housing Team on 01494 480340 (select option 2) or via email – housing@bucksha.co.uk

We will need to provide our consent and ensure that the accommodation is appropriate.  We will also be able to help to connect people up to the support that is available.

A link to the Government’s most recent guidance and FAQs is provided below:

https://www.gov.uk/guidance/homes-for-ukraine-scheme-frequently-asked-questions

2022-03-24T10:40:50+00:00March 24th, 2022|

Storms, floods and winter weather

We have all seen what effects the weather can have on our homes, and with storms Dudley and Eunice hitting the UK, it’s a good idea to stay safe and protect your belongings.  This flier has been produced by Thistle Insurance Services and it provides some safety tips and advice to prevent flood damage, as well as information on the My Home Contents Insurance Scheme.

2022-02-17T15:42:49+00:00February 17th, 2022|

Important changes to our repairs and maintenance service

From 7 February 2022, we are making some changes to how we deliver parts of our repairs and maintenance service.

Changing contractors

MCP have been providing the majority of the repairs service, on our behalf, for the past year.  We have been monitoring the performance of MCP closely and there have been serious issues with their performance and delivery.  We have also taken your feedback into consideration.

Despite working closely with MCP to try to resolve the issues, we have now agreed with them that, from 7 February 2022, they will no longer provide the repairs and maintenance service for the Association.

Day to Day repairs – what will change?

The main change that you will notice is that we are moving from three repairs categories (Emergency, Urgent and Routine) to two (Emergency and Routine).

We aim to respond to repair requests within the following timescales:

  • Emergencies – 24 hours to respond and make safe (the same as currently)
  • Routine repairs – to be completed in an average of 17 working days

You should continue to report repairs as normal and the new priorities will be advised to you when you call in.  The full list of repairs by category is available here.

To ensure as smooth a transition as possible, we are working with a number of smaller, local contractors, some of whom will already be known to you.

Planned Programme

We have already engaged a new Contractor (Armina Ltd) to continue with the delivery of the Planned Programme (replacement kitchens, bathrooms, roofs etc.) and we will be contacting affected tenants to discuss future installation dates.

Outstanding Repairs

We are working closely with MCP to ensure a smooth transition and with as little impact on you as possible.

If you have already reported a repair that you are waiting to have completed, you do not need to contact us. MCP will continue to deliver the service as normal up to and including the 4 February 2022.

We apologise for any inconvenience these changes may cause.  However, we are confident that the changes will allow us to provide you with better services, improved turnaround time, and, we hope, improved customer satisfaction.

2022-01-26T16:28:55+00:00January 26th, 2022|

Coronavirus – advice to customers

Updated 25 April 2022

Now that all Covid restrictions have been lifted by the Government, we wanted to update you on our services and to make you aware of a number of changes in the way we are going to be working in light of our experience during the Covid pandemic.

Home Working

As you will be aware from previous updates, most of our staff have been working mainly from home over the past two years in accordance with advice from the Government. During this period, we have operated our services to customers very successfully and, like many organisations, following consultation with our staff, we have now decided to pilot a new “hybrid” way of working, in which most staff will continue to be largely home-based. We believe that we can continue to offer customers the same level of service as we did when we operated from our office in Stokenchurch. However, we will be monitoring our performance closely over the coming months to identify any impact on the service.

Contacting us

In light of our move to this model, we will no longer be offering the opportunity for customers to “drop-in” to our office in Stokenchurch without a prior appointment. You can still request a home visit or an appointment to see a member of staff at the office, by contacting us on our usual phone number (01494 480340) or email address (info@bucksha.co.uk)

Our Repairs & Maintenance Service

We are providing a full repairs and maintenance service. However, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives. If you or any member of your household is isolating, shielding or experiencing any Covid symptoms, please call us when it is safe for us to arrange to visit. Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks.

Should you have any concerns at all, please do not hesitate to contact us for advice. You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for our residents and that many of you may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Updated 22 December 2021

The following update provides the latest information on our current services to residents. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

Routine home visits are currently suspended but please contact us if, for any reason,  you require an urgent home visit.

Our Repairs & Maintenance Service

Throughout the pandemic, we have been following the Government’s health and safety advice. Current Government advice is that we can continue to provide a full repairs service if residents feel happy for us to do so. We are also resuming our planned maintenance programmes for things like kitchen and bathroom upgrades. These had been temporarily suspended for safety reasons.

As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating, shielding or experiencing any Covid symptoms. If this is the case, please call us when it is safe for us to arrange to visit. Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak. This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves. In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus and you have an urgent or emergency repair which needs to be attended to. As always, our maintenance contractors will arrange a convenient date with you for them to visit and will, on the day, notify you in advance what time they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working. If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives. Should you have any concerns at all, please do not hesitate to contact us for advice. You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for our residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Thank you

Updated 2 September 2021

The following update provides the latest information on our current services to residents. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

We have now resumed home visits. Please call us if you require a member of staff to visit you at home.

Our Repairs & Maintenance Service

Throughout the pandemic, we have been following the Government’s health and safety advice. Current Government advice is that we can continue to provide a full repairs service if residents feel happy for us to do so. We are also resuming our planned maintenance programmes for things like kitchen and bathroom upgrades. These had been temporarily suspended for safety reasons.

As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating, shielding or experiencing any Covid symptoms. If this is the case, please call us when it is safe for us to arrange to visit. Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak. This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves. In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus and you have an urgent or emergency repair which needs to be attended to. As always, our maintenance contractors will arrange a convenient date with you for them to visit and will, on the day, notify you in advance what time they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working. If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives. Should you have any concerns at all, please do not hesitate to contact us for advice. You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for our residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Thank you

Updated 24 June 2021

As everyone will be aware, the most recent indication from the Government is that all Covid restrictions will be lifted on 19 July 2021. The following update provides the latest information on our current services to residents. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

All home visits remain suspended but please call us if you need urgent advice or assistance with any issue.

Our Repairs & Maintenance Service

As you will be aware, throughout the pandemic, we have been following the Government’s health and safety advice and, since May last year, we have been operating our responsive repairs service as normal. Current Government advice is that we can continue to provide a full repairs service if residents feel happy for us to do so. However, we have temporarily suspended our planned maintenance programmes for things like kitchen and bathroom upgrades, for safety reasons. These programmes will recommence once the Government has lifted all Covid restrictions. As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating or shielding. If this is the case, please call us to log your repair and to tell us when it will be safe for us to arrange to visit. We can then make a note to check back with you nearer the time. Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak. This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves. In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus and you have an urgent or emergency repair which needs to be attended to. As always, our maintenance contractors will arrange a convenient date with you for them to visit and will, on the day, notify you in advance what time they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working. If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives. Should you have any concerns at all, please do not hesitate to contact us for advice. You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for our residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Thank you

Updated 26 January 2021

In the midst of another strict lockdown, we thought we should recap on the services Bucks Housing is continuing to provide at the current time. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

All home visits remain suspended but please call us if you need urgent advice or assistance with any issue.

Our Repairs & Maintenance Service

As you will be aware, throughout the pandemic, we have been following the Government’s health and safety advice and, since 26 May, we have been operating a full repairs and maintenance service. Updated Government advice is that we can continue to provide a full repairs service if residents feel happy for us to do so.

As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating or shielding.  If this is the case, please call us to log your repair and to tell us when it will be safe for us to arrange to visit.  We can then make a note to check back with you nearer the time.  Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All of all our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak.  This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves.  In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus and you have an urgent or emergency repair which needs to be attended to.  As always, our maintenance contractors will arrange a convenient date with you for them to visit and will, on the day, notify you in advance what time they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working.  If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives.  Should you have any concerns at all, please do not hesitate to contact us for advice.  You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for our residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Thank you

Updated 12 November 2020

As we enter another lockdown, we thought we should recap on the services Bucks Housing is continuing to provide at the current time. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

All non-urgent home visits remain suspended but please call us if you need urgent advice or assistance with any issue.

Our Repairs & Maintenance Service

As you will be aware, throughout the pandemic, we have been following the Government’s health and safety advice and, since 26 May, we have been operating a full repairs and maintenance service. Updated Government advice is that we can continue to provide a full repairs service if residents feel happy for us to do so.

As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating or shielding.  If this is the case, please call us to log your repair and to tell us when it will be safe for us to arrange to visit.  We can then make a note to check back with you nearer the time.  Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All of all our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak.  This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves.  In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus and you have an urgent or emergency repair which needs to be attended to.  As always, our maintenance contractors will arrange a convenient date with you for them to visit and will, on the day, notify you in advance what time they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working.  If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives.  Should you have any concerns at all, please do not hesitate to contact us for advice.  You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for our residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

Using information provided by residents themselves, we have identified those residents who we thought may appreciate a telephone call from staff and we have made contact accordingly – just to check how people are coping and to see whether there is any support we’re able to provide or arrange.

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Thank you

Updated 3 September 2020

As we near Week 24 since the start of the Government’s lockdown, we thought we should recap on the services Bucks Housing is continuing to provide at the current time. Please be assured that we’re doing everything we can to provide as full and normal a service as we can, whilst limiting the risk of spreading the virus and protecting the well-being, health and safety of residents, contractors and staff.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

All non-urgent home visits remain suspended but please call us if you need urgent advice or assistance with any issue.

Our Repairs & Maintenance Service

As you will be aware, throughout the pandemic, we have been following the Government’s health and safety advice and, since 26 May, we have been operating a full repairs and maintenance service.

As we have previously advised, we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating or shielding.  If this is the case, please call us to log your repair and to tell us when it will be safe for us to arrange to visit.  We can then make a note to check back with you nearer the time.  Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

Throughout the pandemic, we have continued with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All of all our maintenance operatives are working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak.  This includes maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves.  In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus.  As always, our maintenance contractor will arrange a convenient date with you for them to visit and will, on the day, notify you in advance when they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working.  If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to ensure that all our residents receive a comprehensive repairs and maintenance service, we want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives.  Should you have any concerns at all, please do not hesitate to contact us for advice.  You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Rent payments

We understand what a difficult time this is for residents who may be facing financial hardship due to the worsening economic situation. If you’re having difficulty paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

Using information provided by residents themselves, we have identified those residents who we thought may appreciate a telephone call from staff and we have made contact accordingly – just to check how people are coping and to see whether there is any support we’re able to provide or arrange.

If you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Thank you

Updated 21 May 2020

Important change to the Repairs & Maintenance Service from Tuesday 26 May 2020

As you will be aware, we have been following the Government’s health and safety advice during the lockdown and have only been carrying out emergency repairs and urgent gas and electrical safety checks/repair work.

Earlier this week, as part of the gradual easing of the lockdown, the Government issued new advice and is now encouraging landlords to carry out routine, as well as urgent and emergency repairs for most of their customers.  You can read the letter from the Minister of State for Housing, addressed to all social housing residents in England, via the following link: https://www.gov.uk/government/publications/coronavirus-covid-19-letter-to-social-housing-residents.

Therefore, from Tuesday 26 May, we will be operating a full repairs and maintenance service.  As you will appreciate, we will be dealing with a substantial backlog of repairs and therefore it might take us a little bit longer than normal to deal with your repair.  Priority will obviously be given to more urgent repairs and we would ask for your patience and understanding during this period.

Please note that we will not carry out any non-urgent repairs inside your property if you or any member of your household is isolating or shielding.  If this is the case, please call us to log your repair and to tell us when it will be safe for us to arrange to visit.  We can then make a note to check back with you nearer the time.  Any external repairs, such as guttering or fencing repairs, which can be carried out without the need to enter your home, will be attended to as normal.

We will also be continuing with our programme of gas and electrical safety checks and would ask that you continue to provide access for these, and any other essential safety checks, to go ahead.

All of all our maintenance operatives will be working in accordance with the Government’s latest advice on working safely during the Coronavirus outbreak.  This will include maintaining a safe distance (at least 2 metres) and using the appropriate PPE e.g. gloves.  In some cases, additional PPE will need to be worn, for example, if you or a household member are experiencing symptoms of the virus.  As always, our maintenance contractor will arrange a convenient date with you for them to visit and will, on the day, notify you in advance when they will be arriving.

We would ask you to help us to protect you, members of your household and our operatives by maintaining a safe distance (preferably by moving into a different room) to the one where the operative is working.  If our contractor does not feel the repair can be carried out safely, they will leave the property.  For everyone’s security, we would also ask you to remove any valuables from the room/s where our operatives are working unsupervised.

Finally, we would like to reassure you that whilst we are keen to resume a full repairs and maintenance service, we only want to do this in a way which protects the safety and well-being of our customers, our staff and our maintenance operatives.  Should you have any concerns at all, please do not hesitate to contact us for advice.  You can contact us in the usual ways – by telephone (01494 480340) or via email (info@bucksha.co.uk).

Thank you

Updated 5 May 2020

As we enter Week 7 of the lockdown, we thought we should recap on the services Bucks Housing is continuing to provide at the current time. Please be assured that the changes we have made to our services are to limit the spread of the virus and to protect the well-being, health and safety of residents, contractors and staff, whilst ensuring that essential services continue as normally as they can.

Contacting us

Although our office in Stokenchurch remains closed, all our staff are set up to work fully from home. Please continue to use our usual phone number (01494 480340) and email address (info@bucksha.co.uk) to contact us.

Home visits

 All non-urgent home visits remain suspended but please call us if you need urgent advice or assistance with any issue.

Repairs

We continue to operate an emergency repairs service only. If you’re not sure if your repair is an emergency, please call us for advice. If we think the repair can wait until we are operating a full service again, we will log it to pass on to our contractors when our full service is resumed. Alternatively, please make a note of your non-urgent repairs and report these when the situation improves. It is, however, very important that you allow us access to your home to carry out any safety-critical gas and electricity safety checks / work. If you contact us to report an emergency repair, or to request any other service requiring an urgent visit by a member of our staff, we will ask you some brief questions about your health. Please don’t be offended by these questions, which we will be asking all of our customers before arranging a visit to your home. It’s important that everyone works together to reduce the spread of the virus.

Rent payments

If you’re having difficulties paying your rent, or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

Older and vulnerable residents

Using information provided by residents themselves, we have identified a number of residents who we thought may appreciate a telephone call from staff. This is just to check that they are managing to cope during the lockdown and to see whether there is any support we’re able to provide or arrange. These calls are being made over the next week or so. However, if you are struggling with anything and you think we may be able to help, or you just need to hear a friendly voice, please do get in touch with us. Our staff will happily try to help or should be able to point you in the direction of someone who can. We would also please ask you to keep an eye out for your neighbours during this difficult time, particularly older or vulnerable people. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

Further information

We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Updated 4 May 2020

New websites launched to help jobseekers

COVID-19 has had a huge impact on many parts of the labour market, with some sectors reducing in size and others expanding rapidly. To help jobseekers find work in new areas and employers tap into new labour markets, the Government has launched jobhelp. This offers labour market information for people looking for work now.

Updated 29 April 2020

Do you want to learn a new skill while you are at home? You can find free, high quality digital and numeracy courses in The Skills Toolkit. The resources are aimed to suit a range of interests and different skill levels. For further information, click on the following link – https://theskillstoolkit.campaign.gov.uk/

Updated 21 April 2020

A new mental health helpline has been launched to take pressure off 111 for mental health advice in Oxfordshire and Buckinghamshire. The round-the-clock helpline will make it quicker and easier to get the right advice. Adults should call 01865 904997, children and young people should call 01865 904998.

More information can be found here – https://www.oxfordhealth.nhs.uk/news/24-7-mental-health-helpline-replaces-111-in-oxfordshire-and-buckinghamshire/

Updated 14 April 2020

Thames Valley Police has issued advice for those who may be at increased risk of domestic abuse during the coronavirus pandemic. Please follow this link .

Updated 6 April 2020

Please find links below to useful information issued on Coronavirus by the two local authorities covering our areas of operation:

The new unitary authority for Buckinghamshire – https://www.buckinghamshire.gov.uk/coronavirus/

Slough Borough Council – https://www.slough.gov.uk/health-and-social-care/coronavirus.aspx

If you are confined to your home, the following links can help you find volunteer groups and other services in your local area that can provide help and support:

 https://directory.buckinghamshire.gov.uk/

 https://www.slough.gov.uk/health-and-social-care/coronavirus-community-help.aspx

 Updated 31 March 2020

The government has released new guidance providing advice to landlords and tenants on the provisions in the Coronavirus Act 2020, and further advice for landlords, tenants and local authorities more broadly about their rights and responsibilities during the COVID-19 outbreak.

Updated 24 March 2020

In light of the current crisis around the Coronavirus pandemic and, in response to Government advice and guidelines, we want to make you aware of some changes we’re making to the way we work and to the services we provide to you, our customers.

The well-being, health and safety of all customers, contractors and staff is our first priority. However, we also want to ensure that our essential services to customers continue as normally as they possibly can at this difficult time.

We’re making some changes to limit the spread of the virus, the most significant of which is that we will, for the time being, only be responding to emergency repair requests. This is so that our staff and contractors can concentrate on responding to the most urgent repairs and so that, in order to protect everyone, fewer home visits need to be made. We are also suspending all non-urgent home visits by our staff.

We would ask that, during the current crisis, you only report emergency repairs. Please make a note of any non-emergency repairs you want to report for when the situation improves. This will free up our staff to deal with other, more urgent priorities.

If you’re having difficulties paying your rent or you have any concerns about your ability to pay your rent during the current crisis, please contact us for advice – we’re here to help.

The Government’s health advice is that, if you live alone and have symptoms of the virus (a high temperature or a new continuous cough), however mild, you must stay at home and away from other people for 7 days from the day your symptoms first appear. If you live with others, and you or one of them have these symptoms, then all household members must stay at home for 14 days. This advice is in addition to the most recent Government order to stay at home except in very specific circumstances.

If you or a member of your household is showing any symptoms and is self-isolating, or if you or anyone in your household has been confirmed as having Covid-19, please make us aware on 01494 480340 so that we don’t put you, our staff or our contractors at risk.

We also understand the heightened concern you will have about people coming into your home and we are therefore cancelling all non-emergency repairs orders that have already been issued. We will notify you if this affects you. It is, however, very important that you allow us access to your home to carry out any safety-critical gas and electricity safety checks/work.

If you contact us to report an emergency repair or to request any other service requiring an urgent visit by a member of our staff, we will ask you some brief questions about your health. Please don’t be offended by these questions, which we will be asking ALL of our customers before arranging a visit to your home. It’s important that everyone works together to reduce the spread of the virus.

In line with the latest Government advice, we’ve made arrangements for all our staff to work from home and to avoid all non-essential, personal contact with customers by using email or telephone instead. Our office is now closed to customers and to members of the public. Please contact us by email (info@bucksha.co.uk) or telephone (01494 480340). We will continue to monitor the situation carefully and will provide any further service updates on this page, so please check back regularly. All the latest information, advice and facts about the Coronavirus are available on the gov.uk website .

Finally, whilst observing the Government’s latest order to stay at home, we would also please ask you to keep an eye out for your neighbours during this difficult time, particularly the elderly or vulnerable. Should you have any concerns about their welfare, please let us know and we will try to contact them or alert other agencies to try to help.

The situation is clearly changing very rapidly, so we’ll keep in touch and continue to review the service levels we’re able to offer on a daily basis. Please rest assured that we’ll do as much as we can to minimise the impact on our services to customers but please bear with us whilst we all adjust to a different way of working over the coming weeks and months.

Thank You.

2022-04-25T16:38:58+01:00September 3rd, 2020|
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