Bucks Housing Responsibilities

We are responsible for:

  • Looking after the structure and exterior of the building including the foundations, walls, windows, window sills, external doors, roofs, rainwater pipes and gutters, chimney stacks, plaster, floors and stairs
  • Maintaining internal walls, skirting boards, door and door frames
  • Repairing internal plaster work where a filler can’t be used
  • Repairing structural fittings and fixtures, including internal doors, kitchen units, toilets, sinks, internal joinery, cupboards and fireplaces
  • Maintaining drains, inspection chambers, waste and water pipes, electrical installations, gas pipes and central heating
  • Repairing lights, fire alarms, door entry systems, lifts and aerials in communal areas
  • Maintaining fences and gates (where it is BHA’s boundary)
  • Maintaining brick or concrete outbuildings, footpaths, patios and hard standing parking areas
  • Looking after communal gardens and areas
  • Dealing with pests in communal areas (see below) 
  • White goods and/or flooring provided by BHA that have not been gifted to the tenant.

Pest Control

We are responsible for pests in communal areas. Please note a tenant may be recharged if the source of the infestation is traced to them and is a result of accidental or intentional damage, neglect or misuse.

We cannot help with pests if they are in your home. Your local council will provide pest control treatment for some of the most common household pests, which will generally include bedbugs, fleas, cockroaches, rats and mice. Some pest control treatments are provided free of charge to customers who are in receipt of housing benefit or a council tax reduction. Alternatively, you may wish to use an independent pest control company, but they may be more expensive than the local authority’s service. We will attend to any holes or damage following the eradication of pests, where the repair is our responsibility.

Your local council will also be able to give you help and advice on dealing with pests that they do not treat, including how to prevent future infestations.

Tenants’ Repair Responsibilities

Your Tenancy Agreement sets out your contractual responsibilities.
We expect you to:

  • Keep the inside of your home clean and in a good condition
  • Do all internal decorations
  • Report repairs quickly to prevent ongoing damage
  • Make good any damage caused by a member of your household or any visitor to the premises and meet the cost of any such repairs that we carry out in default
  • Provide access, in accordance with Tenancy Agreement conditions, so that repairs and inspections can be carried out
  • Treat your home with respect and care, avoiding wilful damaged and neglect.

The list below explains which repairs you are responsible for.
If you’re not sure who is responsible, please contact the office.  

  • Unblocking sinks, showers, baths, toilets and gulley drains
  • Decorating inside your home, including filling small cracks in walls and ceilings
  • Lock changes and providing replacement keys/fobs due to loss of keys. If your keys are stolen then this may be covered by your insurance
  • Installing extra security locks and bolts, if you want them
  • Replacing plugs, fuses, fluorescent light fittings and light bulbs
  • Replacing plugs and chains on sinks, baths and basins
  • Replacing damaged toilet seats
  • Plumbing to washing machines and dishwashers
  • Replacing batteries in smoke detectors and Carbon Monoxide alarms
  • Replacing door furniture (handles, latches, letter boxes, door knockers and doorbells)
  • Putting up blinds, curtain tracks, pelmets, coat rails / hooks and shelving
  • Planing the bottoms of doors after carpet is laid
  • Reglazing work (if you have caused the damage)
  • Items that you, your family or visitors have damaged
  • Managing condensation
  • Taking any necessary steps to prevent water in pipes and tanks from freezing
  • Pest control within your property (see adjacent information)
  • Repairs and maintenance to TV aerials (unless communal), satellite dishes, telephones and their cabling and supply
  • Repairs to sheds and similar structures you have installed
  • Repairs to your own improvements (you must receive our permission prior to making improvements)
  • Replacing dustbins, including wheelie bins
  • Leaving the property in a clean and tidy condition when you move out.

Rechargeable repairs

Rechargeable repairs

We will recharge tenants in the following circumstances:

• if we carry out a repair which is the tenant’s responsibility, as defined in our Responsive Repairs Policy

• if damage is caused by the tenant, another household member or a visitor (whether deliberate, accidental or through negligence)

• where the tenant reports a repair as an emergency, which subsequently turns out not to be a genuine emergency as defined in our Responsive Repairs Policy

• where an outgoing tenant has not left the property in the condition expected by the Association. This includes failing to clear the property and/or garden of possessions or rubbish

• if a tenant has not kept an agreed appointment with one of the Association’s contractors, who subsequently makes a charge for the abortive call

• if we are required to rectify work or repairs the tenant has carried out, which are not to the required standard or where our prior permission has not been sought

• where we incur costs in gaining access to our property, for example, to undertake important safety checks

You can download a copy of our Recharge Policy here.